FAQ

FREQUENTLY ASKED QUESTIONS

What are your Fire Sticks more expensive than other competitors?’

Most sellers out there will simply sell you the Fire Stick with a 14-day money-back guarantee, will ship it late and it will arrive a couple of days right before the return period ends. 

When an issue presents itself they don’t offer a replacement or solution to the issue you’re facing. 

We are able to offer an unparalleled service because we focus on offering a quality product and superior support leading to a much better overall experience.

 

Are all your Fire Devices Brand New?

All products sold by SuperTV are Brand New. They are only opened for inspection and programming. 

How fast do you ship?

Orders received by 12 pm from Monday to Friday will ship out Same-Day. Orders received after 12 pm and during the weekend will be shipped out on the Next-Business-Day. 

What methods of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and Paypal. We are Level 1 PCI DSS Complaint ensuring maximum protection of your order.

I am scared of placing an order. 

If you're hesitant on placing an order, please know that we have a 30-Day Risk Free Guarantee for all purchases made and technical support available for any questions you might have. 

Does the Fire Stick contain access to national and international channels, along with major sporting events?

-There's an endless amount of content available through the 3rd party apps installed. 

Does this unit auto-update?

Yes! This unit auto updates.  

 

Should I buy the Fire Stick, Fire Stick 4k or Nvidia Shield 4K?

 

All three devices will give you to access the same content and will deliver a great experience.   The  Fire Stick 4k and Nvidia Shield allow you to watch 4k content and HDR, while the Fire Stick is only standard 1080p HD. Secondly, the Fire Stick 4k and Nvidia Shield have a more powerful processor, thus making it faster. If you are looking for the absolute best device Nvidia Shield is by far the most reliable and powerful device out there and it also has the capability to attach extra storage and play media straight from an external hard drive,

We recommend going with the 4k models, if possible because they will have a greater life span than the standard Fire Sticks. If you don't have a 4k tv right now but decide to get one in the future, you won't need to buy a new device.

 

Do you offer tech support? 

We offer lifetime tech support for all Fire devices purchased. Just send us an email at supertvservices@yahoo.com or use the contact form on the right corner of the screen.